2027 Pharmacy Benefits
Enrollment in Infillion’s Aetna medical plans also provides automatic enrollment in prescription drug coverage that is administered by RxBenefits + OptumRx. Aetna-enrolled employees do not need to make a separate election for pharmacy benefits, but will need to utilize a separate ID card to access the pharmacy benefits. Aetna-enrolled employees can expect to receive an ID card in the mail from OptumRx.
Enrollment in the Kaiser Permanente HMO plan also includes prescription drug coverage. For a list of drugs covered by the Kaiser health plan, visit www.kp.org/formulary.
Aetna Participants - Use the OptumRx app to:
Refill or renew a home delivery prescription
Transfer a retail prescription to home delivery
Find drug prices and lower-cost options
View your prescription claim history or order status
Locate a pharmacy
Set up refill reminders
Track your order
However, all your pharmacy benefits questions should be directed to the RxBenefits’ Member Services. You can contact them at 800.334.8134 or email customerCare@rxbenefits.com.
Member Services assists you with questions or concerns regarding your pharmacy benefits such as:
Benefit Details
Claims Status / Prior Authorizations
Pharmacy Network
Coverage Determination/Inquiries
Mail and Specialty Scripts
Pharmacy Information
Pharmacy Benefit Details:
Quick Contacts
Health Joy (Navigation & Decision Support) - (877) 500-3212
First Stop Health (Telehealth) - (888) 691-7867
Aetna (Medical) - (888) 266-5519
RxBenefits (Aetna Prescription) - (800) 334-8134
Kaiser (Medical/Rx) - (800) 464-4000
MetLife (Dental & Vision) - (800) 638-5433
Inspira Financial (FSA/HSA/COBRA) - (844) 729-3539
Prudential (Life, AD&D, Disability, Absence, VB) - (800) 842-1718
CompPsych (EAP) - (800) 311-4327 (Web ID GRE311)
MetLife (Legal) - (800) 821-6400
MetLife/Aura (ID Theft & Fraud) - (844) 931-2872
Carrot (Family Planning) - (888) 817-9040
ASPCA (Pet) - (866) 204-6764
Principal (401(k)) - (800) 547-7754