2027 Pharmacy Benefits

Enrollment in Infillion’s Aetna medical plans also provides automatic enrollment in prescription drug coverage that is administered by RxBenefits + OptumRx. Aetna-enrolled employees do not need to make a separate election for pharmacy benefits, but will need to utilize a separate ID card to access the pharmacy benefits. Aetna-enrolled employees can expect to receive an ID card in the mail from OptumRx.

Enrollment in the Kaiser Permanente HMO plan also includes prescription drug coverage. For a list of drugs covered by the Kaiser health plan, visit www.kp.org/formulary.

Aetna Participants - Use the OptumRx app to:

  • Refill or renew a home delivery prescription

  • Transfer a retail prescription to home delivery

  • Find drug prices and lower-cost options

  • View your prescription claim history or order status

  • Locate a pharmacy

  • Set up refill reminders

  • Track your order

However, all your pharmacy benefits questions should be directed to the RxBenefits’ Member Services. You can contact them at 800.334.8134 or email customerCare@rxbenefits.com.

Member Services assists you with questions or concerns regarding your pharmacy benefits such as:

  • Benefit Details

  • Claims Status / Prior Authorizations

  • Pharmacy Network

  • Coverage Determination/Inquiries

  • Mail and Specialty Scripts

  • Pharmacy Information

Pharmacy Benefit Details:

Quick Contacts

Prudential (Life, AD&D, Disability, Absence, VB) - (800) 842-1718

CompPsych (EAP) - (800) 311-4327 (Web ID GRE311)

MetLife (Legal) - (800) 821-6400

MetLife/Aura (ID Theft & Fraud) - (844) 931-2872

Carrot (Family Planning) - (888) 817-9040

ASPCA (Pet) - (866) 204-6764

Principal (401(k)) - (800) 547-7754